# Issues with rabbiMQ communication

**URL:** <https://community.openiam.com/t/issues-with-rabbimq-communication/96>\
**Category:** Training Videos\
**Created:** [March 25, 2025, 2:39pm UTC](https://community.openiam.com/t/issues-with-rabbimq-communication/96 "2025-03-25T14:39:46Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![peram](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@peram](https://community.openiam.com/u/peram)\
**Post date:** [March 25, 2025, 2:39pm UTC](https://community.openiam.com/t/issues-with-rabbimq-communication/96/1 "2025-03-25T14:39:46Z")

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Hi.

I’m following the ongoing Spring 2025 Workforce webcasts and seems to be stuck with an error that I cant figure out. I have deployed 3 VMs, one Win2K19 AD controller, a Win2K22 connector server and a Centos Stream 9 Openiam server and has disabled firewalls on all servers. All VMs are connected to the same virtual network.

Whenever I try do do a sync of either AD Users or AD Groups I get this error : “Error code: INTERNAL\_ERROR;Error Text: Response is not received from RabbitMQ during reply timeout”.

Any hints on how I can resolve this ?

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**Author:** ![pavelkoza](https://avatars.discourse-cdn.com/v4/letter/p/8491ac/32.png) [@pavelkoza](https://community.openiam.com/u/pavelkoza)\
**Post date:** [March 26, 2025, 8:07am UTC](https://community.openiam.com/t/issues-with-rabbimq-communication/96/2 "2025-03-26T08:07:18Z")

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Hi. Did you try to re-save the connector, as described in docs?

Status of user’s identity after provisioning remains PENDING\_CREATE or PENDING\_UPDATE. Possible reason: connector got unbound from RabbitMQ and no longer receives request from OpenIAM. This is known issue and OpenIAM team works on solid solution for it. Solution: Now we suggest to resave connector and check if responses from connector came back to OpenIAM. Open webconsole-\>provisioning-\>connectors-\> find connector that experienced issues-\> click save. Then open managed system dashboard and click icon of connector replies on the proper managed system raw to make sure IAM got responses back.

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**Author:** ![peram](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@peram](https://community.openiam.com/u/peram)\
**Post date:** [March 27, 2025, 7:21am UTC](https://community.openiam.com/t/issues-with-rabbimq-communication/96/3 "2025-03-27T07:21:35Z")

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Thanks for the hint, that fixed the problem 🙂 Tried to look for this in the documentation, but I guess my searchskills aren’t up to scratch. Care to share a link to this ?

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**Author:** ![pavelkoza](https://avatars.discourse-cdn.com/v4/letter/p/8491ac/32.png) [@pavelkoza](https://community.openiam.com/u/pavelkoza)\
**Post date:** [March 27, 2025, 7:33am UTC](https://community.openiam.com/t/issues-with-rabbimq-communication/96/4 "2025-03-27T07:33:41Z")

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Sure:)

> **[Connector troubleshooting](https://docs.openiam.com/docs-4.2.1.13/connectorconfig/4-troubleshootingconnector/)**
>
> This section describes how to troubleshoot bugs and explain knows issues of a connector