I recently had a customer ask me about the delegation options available in OpenIAM. They wanted to know if OpenIAM can support the following use cases:
- Ability to delegate a request
- Ability to define a permanent delegation
- Ability to auto-delegate the approval to the next level in the manager hierarchy
- Ability to delegate to another manager if the current manager cannot complete the approval from some reason
- Define delegation for an executive
These questions come up periodically and given its newness, it’s the subject of today’s post. We will work through each of these cases and describe why this feature maybe needed and how you can access/configure it in OpenIAM. This article is not intended to replace the product documentation for this topic.