Issues with rabbiMQ communication

Hi.

I’m following the ongoing Spring 2025 Workforce webcasts and seems to be stuck with an error that I cant figure out. I have deployed 3 VMs, one Win2K19 AD controller, a Win2K22 connector server and a Centos Stream 9 Openiam server and has disabled firewalls on all servers. All VMs are connected to the same virtual network.

Whenever I try do do a sync of either AD Users or AD Groups I get this error : “Error code: INTERNAL_ERROR;Error Text: Response is not received from RabbitMQ during reply timeout”.

Any hints on how I can resolve this ?

Hi. Did you try to re-save the connector, as described in docs?

Status of user’s identity after provisioning remains PENDING_CREATE or PENDING_UPDATE. Possible reason: connector got unbound from RabbitMQ and no longer receives request from OpenIAM. This is known issue and OpenIAM team works on solid solution for it. Solution: Now we suggest to resave connector and check if responses from connector came back to OpenIAM. Open webconsole->provisioning->connectors-> find connector that experienced issues-> click save. Then open managed system dashboard and click icon of connector replies on the proper managed system raw to make sure IAM got responses back.

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Thanks for the hint, that fixed the problem :slight_smile: Tried to look for this in the documentation, but I guess my searchskills aren’t up to scratch. Care to share a link to this ?

Sure:)